Support

We usually reply within 1–2 business days.

Email us at [email protected]. Include your device model and iOS version if you're reporting a problem, and screenshots help a lot.

Common fixes

My glucose isn't showing up

• Check that your CGM's own app is running and connected to your sensor.
• Check Health access: iOS Settings > Privacy & Security > Health > spike. Blood Glucose should be allowed.
• On iPhone, check that your sensor app can write glucose to Apple Health. On Android, check its Health Connect sharing options. Support and sync timing depend on the app, device, and region, and readings can be delayed. Spike shows readings as they arrive. Use the sensor’s official app for current readings and alerts.

My meal shows "Tracking spike…" for a long time

• A meal response needs enough readings around the meal. Sensor sync delays or missing readings can delay the result. Check your sensor app’s Apple Health settings on iPhone or Health Connect settings on Android. With a meter, log your actual checks; a few readings cannot show a continuous curve or exact peak and recovery.

Subscription and billing

• Subscriptions are billed by Apple. Manage or cancel: iOS Settings > your name > Subscriptions > spike.
• To restore a purchase on a new device, tap "Restore Purchase" on the paywall.
• Refunds are handled by Apple at reportaproblem.apple.com.

The AI misread my meal

• Open the meal, tap Edit, and adjust the ingredients. Nutrition recalculates and your logs update.

My Meals, community recipes, and weekly plans

Save reusable meals in My Meals, or save a community recipe to your private library. Community sharing is optional and publishing requires a separate submission for review. Weekly planning is included with Spike Pro.

Fasting

Fasting tracking is optional and included with Spike Pro. Complete the safety check before setup and start a session only when you choose. You can end a session at any time. Discuss fasting with your care team.

Delete my account

• In the app: Profile > settings gear > Delete Account. Or follow the steps on the account deletion page.

Contact

Aura Crafts LLC
[email protected]